In health care, more is not always better.
We know what to do less of, but how?

Unnecessary diagnostic tests, treatments or hospitalizations can drive up health care costs, and in some cases, actually harm patients. Reducing this overused care requires that health care organizations actively engage in the challenging work of sustained culture, organizational and behavior change.

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About

Taking Action on Overuse is a framework for health care organizations to engage their care teams in reducing overused, unnecessary care and make those efforts last. It identifies evidence-based strategies for obtaining buy-in, motivating behavior changes, and providing the necessary support and infrastructure for health care providers to engage and lead their peers in making the changes that improve the value of health care.

This website presents an updated version of the framework, based on our application and learning between January 2017 and July 2018. We engaged three health care organizations representing different health care settings to apply the framework to different overused services. Our Capstone Summit in June 2018 brought together these partners and other organizations working on overuse to share learnings, review emerging best practices, and test an evolved framework.

Findings & Stories

Find out what we learned about overuse and implementing the Taking Action on Overuse Framework.

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