Our Coaches

Our coaches bring a wealth of quality improvement and health systems knowledge as they help guide our partner sites in efforts to reduce medical overuse. Their collaborative work will inform the Framework, change package, and production of an implementation guide during 2017.

Connie Davis
Connie Davis, MN, ARNPTaking Action on Overuse Coach
Connie Davis is a nurse practitioner specializing in care of the elderly as part of the Care Support Team for Family Care Network and Co-Director of the nonprofit Centre for Collaboration, Motivation, and Innovation (CCMI)
Connie Davis is a nurse practitioner specializing in care of the elderly as part of the Care Support Team for Family Care Network and Co-Director of the nonprofit Centre for Collaboration, Motivation, and Innovation (CCMI). CCMI provides expertise in a stepped-care approach to self-management support, including skill building, designing patient-centered care systems using quality improvement methods, and engaging the public in that design. Ms. Davis was the quality improvement lead for Patients as Partners in British Columbia and clinical director at the MacColl Institute for Healthcare Innovation, which developed the Chronic Care Model. She has also been involved in quality improvement initiatives at the local, organizational, regional, and national levels working with patients, care teams, system leaders, and governments, all with the goal of improving health and well-being. Ms. Davis is a Coach for the Taking Action on Overuse project, providing support to the Swedish Medical Group, a large hospital system in western Washington state, as it pilots implementation of the Taking on Overuse Framework to address high hospital readmission rates.
Kathleen Reims
Kathleen Reims, MDTaking Action on Overuse Coach
Dr. Reims is a Board-Certified Family Medicine physician who is a Principal of CSI Solutions, LLC and its Chief Medical Officer. She also co-directs the Centre for Collaboration, Motivation and Innovation (CCMI) with Ms. Davis

Dr. Reims is a Board-Certified Family Medicine physician who is a Principal of CSI Solutions, LLC and its Chief Medical Officer. She also co-directs the Centre for Collaboration, Motivation and Innovation (CCMI) with Ms. Davis. Dr. Reims received her MD degree from Baylor College of Medicine, and completed her Family Medicine residency at Roanoke Memorial Hospitals. Dr. Reims was a National Health Service Corps Scholar and has over 25 years of clinical experience with underserved populations. She has served as Medical Director for two Federally Qualified Health Centers and is an Assistant Clinical Professor in the Department of Family Medicine at the University of Colorado Health Sciences Center. Dr. Reims has served as an advisor for numerous health system improvement projects and has a strong interest in patient engagement. For the Taking Action on Overuse project, Dr. Reims is a Coach providing support to the Missouri Primary Care Association (MPCA). The MPCA is piloting use of the Taking Action on Overuse Framework to help reduce inappropriate opioid prescribing among primary care provider organizations in Missouri.

Mike Hindmarsh
Mike HindmarshTaking Action on Overuse Coach
Mike Hindmarsh is an established health care improvement consultant offering strategic planning, project direction, practice coaching, and technical assistance for implementing quality improvement programs in primary, specialty, and ancillary care settings

Mike Hindmarsh is an established health care improvement consultant offering strategic planning, project direction, practice coaching, and technical assistance for implementing quality improvement programs in primary, specialty, and ancillary care settings. Mike has continued his work that began as the Managing Director of Clinical Improvement under the guidance of Ed Wagner, MD, MPH, of the MacColl Institute in Seattle, Washington. Along with Dr. Wagner, Mike and his colleagues created the Chronic Care Model—a system redesign strategy to improve the care for chronically ill patients. For the last 20 years, Mike has directed and advised over 200 clinical improvement efforts, and continues offering his expertise in the design and development of dissemination strategies for implementing the Chronic Care Model and the Patient-Centered Medical Home in the United States, in Canada, and internationally.

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