Our Team

The Taking Action on Overuse project was carried out by a comprehensive team from across the MacColl Center for Health Care Innovation and Kaiser Permanente Washington Health Research Institute. Our team members bring diverse expertise to the aim of laying a clear pathway toward reducing medical overuse.

Michael Parchman
Michael Parchman, MD, MPHProject Director
Dr. Parchman is a senior physician investigator at the MacColl Center for Health Care Innovation. For over 20 years, his research and work have focused

Dr. Parchman is a senior physician investigator at the MacColl Center for Health Care Innovation. For over 20 years, his research and work have focused on improving the dissemination and implementation of innovations such as the Chronic Care Model into primary care settings. Dr. Parchman is the Fellowship Director for the Robert Wood Johnson Foundation-funded Safety Net Value Champions Fellowship Program. He is responsible for leading the multi-disciplinary team of faculty and fellows, coordinating work with Foundation leaders and collaborators, overseeing and providing input on all aspects of the fellowship training design and overseeing all dissemination activities.

In other work, Dr. Parchman is testing methods to build QI capacity across more than 200 smaller primary care practices with a goal of improving cardiovascular risk factors. He also leads a study team to improve the safety of opioid prescribing in rural health clinics across Eastern Washington and Central Idaho. Prior to joining MacColl, Dr. Parchman served as a project officer at the Agency for Healthcare Research and Quality and was on the faculty in the Department of Family & Community Medicine at the University of Texas Health Sciences Center in San Antonio.

Brian Austin
Brian AustinProject Co-Director
Brian Austin is Associate Director of the MacColl Center for Health Care Innovation and on the executive leadership team of the Kaiser

Brian Austin is Associate Director of the MacColl Center for Health Care Innovation and on the executive leadership team of the Kaiser Permanente Washington Health Research Institute.

He has served as MacColl’s administrative lead since its founding and participated in numerous programs related to the development and dissemination of the Chronic Care Model, the development of Patient Centered Medical Homes in safety net environments, and the study and propagation of team-based Improvements in primary care.

Mr. Austin serves as Co-Director of the Taking Action on Overuse project and is active in all aspects of the work, taking lead responsibility for coordination with the multiple collaborators involved in the effort.

Diana Buist
Diana Buist, PhD, MPHSenior Scientific Investigator
Diana Buist is an epidemiologist, health services researcher, and Senior Scientific Investigator at Kaiser Permanente Washington Health Research Institute

Diana Buist is an epidemiologist, health services researcher, and Senior Scientific Investigator at Kaiser Permanente Washington Health Research Institute, an affiliate Professor at the University of Washington School of Public Health, and an affiliate member in Public Health Sciences at the Fred Hutchinson Cancer Research Center.

In June 2014, she published a white paper on the current landscape of funding and priority areas of research for decreasing low-value care, tied to the Choosing Wisely initiative. Dr. Buist participates in the measurement and evaluation, and operational leaders working groups sponsored by the American Board of Internal Medicine Foundation, which meets virtually eight times per year to discuss measurement and intervention work tied to Choosing Wisely. Dr. Buist provided expertise to inform the environmental scan and literature review of efforts to reduce low-value care, and is contributing to other aspects of the Taking Action on Overuse project.

Nora Henrikson
Nora Henrikson, PhD, MPHResearch Associate
Nora Henrikson is an investigator with the Kaiser Permanente Research Affiliates Evidence-Based Practice Center designated by the Agency

Nora Henrikson is an investigator with the Kaiser Permanente Research Affiliates Evidence-Based Practice Center designated by the Agency for Healthcare Research Quality.

She is a behavioral scientist with expertise in qualitative, survey, and mixed methods, behavioral epidemiology, policy analysis, and evidence synthesis. She has led several evidence synthesis projects and environmental scans on a variety of clinical and health services topics.

Dr. Henrikson led all aspects of the Taking Action on Overuse literature review, including stakeholder engagement, design and conduct of searches, daily operations of project staff, interpretation of findings, and production of deliverables. She also participated in the environmental scan of efforts to reduce low-value care, and is contributing to other parts of the project.

Lorella Palazzo
Lorella Palazzo, PhDResearch Associate
Lorella Palazzo is a sociologist who focuses on health care. She has used both quantitative and qualitative methods to research health

Lorella Palazzo is a sociologist who focuses on health care. She has used both quantitative and qualitative methods to research health disparities, health workforce trends, and how alternative modes of healing are being integrated into delivery systems.

Dr. Palazzo is supporting the development and delivery of the Taking Action on Overuse change package training, as well as taking an active role in learning from partner sites and co-authoring related publications.

In addition to Taking Action on Overuse, Dr. Palazzo focuses on optimizing care delivery and improving access to health services by evaluating innovative programs at Kaiser Permanente Washington Health Research Institute to help ensure that patients, doctors, and staff all have the best possible care experience.

Gabrielle Gundersen
Gabrielle Gundersen, MPHProject Manager
Gabrielle Gundersen joined the Kaiser Permanente Washington Health Research Institute in 2009. She has managed a variety of studies ranging from cancer and

Gabrielle Gundersen joined the Kaiser Permanente Washington Health Research Institute in 2009. She has managed a variety of studies ranging from cancer and diabetes prevention to working with the Kaiser Permanente Washington Health Research Institute quality team on resource stewardship and how to decrease the delivery of low-value health care.

She has over 15 years of experience in health care research and recently received her Masters of Public Health (MPH) from the University of Washington.

Gabrielle is the Project Manager for the Taking Action on Overuse project, coordinating and managing the day-to-day flow of project activities. Prior to joining the Kaiser Permanente Washington Health Research Institute, Gabrielle was a Project Coordinator at the Fred Hutchinson Cancer Research Center where she managed a range of breast cancer prevention studies and clinical trials, and a Projector Director at the UCLA-NPI Center for Community Health where she managed a research study targeting risk reduction of sexual behaviors with HIV+ individuals.

Dona Cutsogeorge
Dona Cutsogeorge, MACommunications Coordinator
Dona Cutsogeorge is a writer at the MacColl Center for Health Care Innovation
Dona Cutsogeorge is a writer at the MacColl Center for Health Care Innovation and Kaiser Permanente Washington Health Research Institute. She assists with dissemination of Taking Action on Overuse project updates and communications.
A member of the MacColl team since 2001, Ms. Cutsogeorge was involved in numerous programs related to the development and dissemination of the Chronic Care Model, including leading its website. She oversees social media, copyright best practices, and the planning, creation, and production of research project websites. She also serves as staff writer for Implementing Innovations into Practice, and is lead storyteller for the Healthy Hearts Northwest project.

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