The Taking Action on Overuse project was carried out by a comprehensive team from across the MacColl Center for Health Care Innovation and Kaiser Permanente Washington Health Research Institute. Our team members bring diverse expertise to the aim of laying a clear pathway toward reducing medical overuse.
Dr. Parchman is a senior physician investigator at the MacColl Center for Health Care Innovation. For over 20 years, his research and work have focused on improving the dissemination and implementation of innovations such as the Chronic Care Model into primary care settings. Dr. Parchman is the Fellowship Director for the Robert Wood Johnson Foundation-funded Safety Net Value Champions Fellowship Program. He is responsible for leading the multi-disciplinary team of faculty and fellows, coordinating work with Foundation leaders and collaborators, overseeing and providing input on all aspects of the fellowship training design and overseeing all dissemination activities.
In other work, Dr. Parchman is testing methods to build QI capacity across more than 200 smaller primary care practices with a goal of improving cardiovascular risk factors. He also leads a study team to improve the safety of opioid prescribing in rural health clinics across Eastern Washington and Central Idaho. Prior to joining MacColl, Dr. Parchman served as a project officer at the Agency for Healthcare Research and Quality and was on the faculty in the Department of Family & Community Medicine at the University of Texas Health Sciences Center in San Antonio.
Nora Henrikson is an investigator with the Kaiser Permanente Research Affiliates Evidence-Based Practice Center designated by the Agency for Healthcare Research Quality.
She is a behavioral scientist with expertise in qualitative, survey, and mixed methods, behavioral epidemiology, policy analysis, and evidence synthesis. She has led several evidence synthesis projects and environmental scans on a variety of clinical and health services topics.
Dr. Henrikson led all aspects of the Taking Action on Overuse literature review, including stakeholder engagement, design and conduct of searches, daily operations of project staff, interpretation of findings, and production of deliverables. She also participated in the environmental scan of efforts to reduce low-value care, and is contributing to other parts of the project.
Lorella Palazzo is a sociologist who focuses on health care. She has used both quantitative and qualitative methods to research health disparities, health workforce trends, and how alternative modes of healing are being integrated into delivery systems.
Dr. Palazzo is supporting the development and delivery of the Taking Action on Overuse change package training, as well as taking an active role in learning from partner sites and co-authoring related publications.
In addition to Taking Action on Overuse, Dr. Palazzo focuses on optimizing care delivery and improving access to health services by evaluating innovative programs at Kaiser Permanente Washington Health Research Institute to help ensure that patients, doctors, and staff all have the best possible care experience.
Janna Webbon is a Research Support Specialist at Kaiser Permanente Washington Health Research Institute. She provides general administrative support as well as specialized support with grant submissions and manuscript preparation. She also helps with planning webinars and conducting qualitative interviews. Previously she worked as a survey research interviewer and a medical scribe. Her interests include disability inclusion and de-implementation of overused services. She moved from Texas to Seattle after graduating from Baylor University with her BA in 2014.
Linda has worked over 10 years as a project manager for KPW Research Institute on a variety of studies. She was a mental health therapist in a previous life.